Identity information has traditionally been captured on the individual level, and is limited to what is known of a person. This paper explains that the real value of identity comes from the relationships that can be examined and recorded between any number of persons, and not from information known of a single person.

The “Financial Identity Trilemma Syndrome” arises from the conflict between the three motivators of identity – compliance, security and customer service, and has the potential to shrink the customer base of banks. The paper further explains the importance of context on identity, pinpoints sources of unreliable identity data, and discusses the importance of a feedback loop that ensures the quality of identity information.

Ian Grigg