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Customer Success Intern

  • London
  • R3 Internships
  • Internship
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The Customer Success Team at R3 helps our priority customers realise the value of R3 products and services.
 
Customer Success Managers (who the intern will work closely with) deeply understand our customers’ business, become their trusted advisors, and help them drive successful outcomes. They become our customers’ “go-to” person, are primarily accountable for their satisfaction, and work closely with Sales to support revenue retention and growth.
 
This internship is a good opportunity to understand a new and fast-growing area of enterprise software and services, and support clients on their interesting journeys. Ideally, you’d be curious about and interested in all kinds of technology, including cloud and blockchain. 

Responsibilities:

  • Designing & implementing post-sales customer experience delivered by a new Customer Hub (CH)
  • Defining post-sales interaction points & journeys where clients need to use CH + how they will be using CH
  • Defining how business units will be using / benefiting from CH
  • Liaising with internal stakeholders to get business support, input of requirements & agree implementation plan
  • Working with IT teams to implement revised version of Customer Hub
  • Automating data collection, cleaning, and presentation for internal reporting in the form of dashboards (On Jira for support ticketing and product feature request, and; on on Salesforce / Tableau for capturing all other customer data)
  • Ensuring our team’s way of working is informed by data and using this to continuously improve, for example, identifying better ways for us to measure how long it takes customers to onboard and helping drive this down.
  • Evangelising success stories of customers internally and externally.

You might fit if:

  • You have previous experience in a technical company in a customer-facing role, for example: Customer Success, Product or Professional Services
  • You thrive in understanding the customer’s position, can empathise with their needs and enjoy coming up with new solutions
  • You are data-focused. Our team is always looking for better ways to use the data available in our company aswell as optimise the quality of data available
  • You are detail oriented and enjoy planning, designing new processes and generally bringing more structure into an environment
  • You have a low ego and work well with a wide range of people
  • You can translate and communicate business requirements and service requirements / specifications to varying levels of audience
  • You thrive in a collaborative environment involving different stakeholders and experts, and can turn incomplete, conflicting, or ambiguous inputs into solid action plans.
  • You could be as happy documenting technical requirements as developing long term customer relationships.
  • You are a strong communicator and build relationships quite easily. You’re able to explain complex issues in clear language with strong emphasis on maintaining collaborative and productive relationships.

Nice to have (or excited to learn):

  • Understanding of DLT / Blockchain technologies such as: including Corda, Hyperledger Fabric, Ethereum, Bitcoin etc is beneficial
  • Experience with Salesforce, Excel, SQL, Tableau
  • Have a broad understanding of computer science and engineering, most likely obtained through a combination of academic study and related professional experience
  • An understanding of Financial Services (including but not limited to Capital Markets, Digital Assets, and Central Bank Digital Currency)

Please note the start date for this position is Monday, 20th June (subject to change) and our internship program lasts for 12 weeks; at present we can only consider applicants that commit to these time frames.
We cannot provide sponsorship for this position so in order to be considered, candidates will need to have the right to work in the US.
We hope to be able to offer at least some (if not all) of the 12 week internship in person this year- although this will be dependent on the ongoing pandemic and each countries individual guidelines and restrictions.

 

At R3, we encourage a diverse and inclusive workforce. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV. We’re always interested in meeting collaborative people who are excited to work with us.

Apply Now

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