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Desktop Support Engineer

  • Dublin
  • Information & Services
  • Full-time
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As our Dublin office is set to grow (and also move), we are looking to expand our IT team with an ambitious Desktop Support Engineer.

Responsibilities:

  • Build Windows and Mac laptops for R3 employees and external contractors using automated deployment tools and internal processes.
  • Undertake Access Management tasks including user provisioning and security group amendments to support R3 employees and external contractors.
  • Supporting, maintaining and troubleshooting global office hardware including printers, conferencing / AV equipment, display screens, telecoms, laptops and tablets.
  • Assist with user software issues, including installing, troubleshooting and configuration.
  • Ensure correct security and compliance standards are being followed across all R3 IT assets including maintenance of content management database (CMDB) entries.
  • Support Cyber Essential Plus (CE+), ISO 27001 and SOC 2 Type 2 compliance initiatives.
  • Be one of the friendly faces of Internal IT, building relationships around the business and seeking to understand the needs of the users whilst suggesting improvements to existing processes.

Qualifications – Must Haves:

  • Hands on experience with Microsoft 365 administration including AzureADs.
  • Good knowledge of two or more operating systems (Windows, Mac and Linux/Unix).

Qualifications – Nice to Haves:

  • EndPoint Configuration Management (e.g. Intune, Jamf) and Compliance Management.

 

At R3, we encourage a diverse and inclusive workforce. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV. We’re always interested in meeting collaborative people who are excited to work with us.

Apply Now

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