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Head of Developer Relations and Customer Success (Conclave)

  • UK or Remote
  • Conclave
  • Full-time
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We are seeking an experienced, dynamic Head of Developer Relations and Customer Success to lead the growth of Conclave, R3’s new privacy-preserving platform.  
R3’s Conclave team is on a mission to build the leading privacy-preserving platform for the development of tamper-proof software. Applications range from aggregating sensitive data to detect sophisticated types of fraud, training AI models with sensitive data sets, or aggregating sensitive transaction data for risk reporting across organizations.  
Conclave is a software development kit, evolving to a suite of complementary cloud services, rooted in hardware-based confidential computing techniques, designed to bring privacy-preserving capabilities to developers globally.  
As the Head of Developer Relations and Customer Success for Conclave, you will be directly responsible for growing our developer community, driving adoption and making sure that our customers love working with R3.  
You will set up and maintain online digital channels to engage with developers and actively grow this community by addressing technical queries and providing support. Driving product adoption is key so you will be directly engaging both online via Slack and Discord as well as in person at communities, industry conferences, open-source projects and local meetups. As well as seeking to improve the customer experience, you will take a data-driven approach to identifying opportunities for growth, development and upselling. 
Conclave is an early-stage and technical product, aimed at advanced technology teams in our customers. You will therefore need to be someone with a strong computing background and a passion for privacy-enhancing techniques.  

Ideal Candidate:

  • Hands-on 3+ years of recent DevOps or Professional Services experience implementing a enterprise technology platform​ 
  • Technical understanding or exposure to PETs. ​ 
  • Contributed/familiar with open-source projects and communities​ 
  • Excellent communications oral and written communication skills with proven ability to engage highly technical professionals in highly technical content.​ 
  • Experience working in a startup company environment.​ 
  • Excitement and enthusiasm about technology that gets other people excited about what is possible with Confidential Computing and Conclave​ 
  • Opinionated and outgoing​ 

Day to Day:

  • Facilitate great onboarding experiences for developers and partners.​ 
  • Contribute to our digital channels – documentation, explainers, examples – to make Conclave adoption intuitive and easy.​ 
  • Be an active member of our developer community by helping to address technical questions and improve the overall quality of developer support in channels such as Discord, Slack and StackOverflow.​ 
  • Drive product adoption, usage and account expansion. Help build and/or project manage simple demo apps that show off the value of Conclave​ 
  • Improve and create technical content which supports developers, integrators, and internal/external business partners.​ 
  • Oversee Community Development. Directly engage with application developers through on-line communities, industry conferences, open-source projects, local meetups / user groups, and social media.​ 
  • Once we have signed new customers, you’re here to make them successful and love working with R3/Conclave in the process. 
  • Build out a support function and drive a relentless focus on improving the customer experience  
  • Use data and insights to track client performance and identify opportunities for growth and development 
  • Commercially responsible for renewals and upsells 

At R3, we encourage a diverse and inclusive workforce. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV. We’re always interested in meeting collaborative people who are excited to work with us.

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