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Relationship Manager

  • London
  • Information & Services
  • Full-time
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At R3, we believe the future is digital. Demands for digitization are forcing companies to “go digital” faster than ever before. Digital currencies, tokenization and decentralized finance are gaining momentum, while risk management and data privacy are a growing priority, especially for regulated entities. Our mission is to deliver digital trust by helping customers in regulated industries collaborate digitally using R3’s distributed ledger technology (DLT) and confidential computing solutions.
R3 is seeking a strategic, innovative and customer focused Relationship Manager for our team. This individual must be a self-starter and ideally possess a strong knowledge in one or more of the following areas: blockchain, distributed ledger technology, payments, capital markets, digital currencies.
As a Relationship Manager, you will focus on our Strategic customers; help our customers to realize the value of R3 products and services. You will deeply understand our customers’ business, become their trusted advisor, and help them drive successful outcomes. You will be their “go-to” person, will be primarily accountable for their satisfaction, and will work closely with Sales to support revenue retention and growth.
Capital Markets Relationship Managers will enjoy interacting daily with customers and working through opportunities to help them succeed. You will develop meaningful relationships both with customers’ organizations (working with the technical and business sides) and within R3, at multiple levels. You will be as comfortable helping customers with go-to-market planning using Corda / Conclave, being their trusted advisor, or acting as their advocate in R3, canvassing for feature requests, or doing internal process improvement. You will partner closely with Sales on strategic account planning, as well as Support, Product and Professional Services more broadly on issues or go-live plans.

Responsibilities will include:

  • Own the customer relationship post contract signing, partnering closely with Sales – focusing on customer satisfaction and product usage, as well as retention and growth.
  • Drive successful adoption of R3 technology and services to a designated set of accounts or territories.
  • Work with your Customers and the R3 team to develop capital markets opportunities that lead to revenue growth, market expansion and adoption for R3’s products and services.
  • Become a trusted advisor to the customer (thus, understanding R3’s products and services well).
  • Take responsibility for the customer’s success with R3’s products and services. Be a point of escalation for their blockers and own the outcome.
  • Run quarterly review meetings to ensure customers are on-track and satisfied. Where relevant, present product roadmaps, upgrade / migration paths, as well as surfacing issues, all the while providing guidance on how to derive the most value from Corda and Conclave.
  • Collaborate with Product Management, Support and Professional Services, being responsive and interacting with customers frequently. Taking responsibility for driving improvements for customers.
  • Advocate for the customer with Product and Engineering for new feature requests.
  • Ensure our team’s way of working is informed by data and use this to continuously improve, for example, identifying better ways for us to measure how long it takes customers to onboard and helping drive this down.
  • Evangelize success stories of customers internally and externally.

Qualifications:

  • You have 10+ years’ experience in a customer-facing role, for example: Relationship Management, Customer Success, Account Management within a top tier Financial Services software company, market infrastructure firm or financial institution.
  • Thorough understanding of the capital markets ecosystem, Trading, Pre/Post Trade, and business process flows
  • You have a passion for blockchain and distributed ledger technologies and use cases.
  • Effective communication and solid technical understanding that enables successful customer relationship management at engineering, commercial, and executive levels.
  • Have a broad understanding of computer science and engineering, obtained through a combination of academic study and related professional experience
  • You are a strong communicator and build relationships easily. You can explain complex issues in understandable language with strong emphasis on maintaining collaborative and productive relationships.
  • You can translate and communicate business requirements and service requirements / specifications to varying levels of audience.
  • You have an executive presence and are comfortable presenting.
  • You thrive in a collaborative environment involving different stakeholders and experts, and can turn incomplete, conflicting, or ambiguous inputs into solid action plans.

At R3, we encourage a diverse and inclusive workforce. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV. We’re always interested in meeting collaborative people who are excited to work with us.

Apply Now

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