R3 is an enterprise blockchain software firm working with a broad ecosystem of more than 300 members and partners across multiple industries from both the private and public sectors to develop on Corda, our open-source blockchain platform, and Corda Enterprise, a commercial version for enterprise usage.
Our global team of over 190 professionals in 13 countries is supported by over 2,000 technology, financial, and legal experts drawn from our global member base.
Our Corda platform is already being used in industries from financial services to healthcare, shipping, insurance and more. It records, manages, executes institutions’ financial agreements in perfect synchrony with their peers, creating a world of frictionless commerce.
The R3 Support Team
The Support Team are in direct contact with R3’s customers. They are engineers responsible for supporting customers developing software using the Corda platform and customers using R3 Corda networks.
The support team are technical, tenacious, approachable, pro-active, excel at communication and exhibit strong ownership. They follow issues through to resolution, press for root causes and fixes, share knowledge, ensure customers are kept updated, operate from a platform of continuous service improvement, seek constant feedback and take steps to address that feedback.
The candidate will be experienced in supporting mission critical technical services to a 2nd or 3rd line level. They will have excellent communication skills (written and oral) and be used to dealing with customers first-hand. They will also have development experience (preferably in a JVM based language – Corda is written in Kotlin) and be able to navigate and understand enterprise level source code.
They will be an autodidact, able to work with minimal supervision and demonstrate an ability to solve complex technical problems. They will be able to prioritise and manage their workload of customer issues effectively and, if required, communicate confidently with the development team in matters related to those customer issues.