The R3 Support Team
The Support Team are in direct contact with R3’s customers. They are responsible for development support of the Corda platform and for 1st and 2nd line operational support of the R3 network. They investigate issues from customer’s developers who have come across unexpected behaviour while building software based on Corda (known as CorDapps), and issues from customer’s production teams operating nodes connected to the R3 network.
The support team are technical, tenacious, approachable, pro-active, excel at communication and exhibit strong ownership. They follow issues through to resolution, press for root causes and fixes, share knowledge, ensure customers are kept updated, operate from a platform of continuous service improvement, seek constant feedback and take steps to address that feedback.
The candidate will be experienced in supporting mission critical technical services to a 2nd or 3rd line level. They will have excellent communication skills (written and oral) and be used to dealing with customers first-hand. They will also have experience in at least one JVM-based development language (Corda is written in Kotlin) and be able to navigate and understand enterprise level source code.
They will be an autodidact, able to work with minimal supervision and demonstrate an ability to solve complex technical problems. They will be able to prioritise and manage their workload of customer issues effectively and, if required, communicate confidently with the development team in matters related to those customer issues.
Advantageous Skills & Experience:
At R3, we encourage a diverse and inclusive workforce. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV. We’re always interested in meeting collaborative people who are excited to work with us.
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