Technical Account Manager

  • New York
  • Production
  • Full-time

R3 is an enterprise software firm working with a network of over 300 financial institutions, regulators, trade associations, professional services firms and technology companies to develop on Corda, its blockchain platform designed specifically for businesses.  R3’s global team of over 300 professionals in 14 countries is supported by over 2,000 technology, financial, and legal experts drawn from its global member base. R3 is backed by investment of over USD 120 million from more than 45 firms.

Corda is the outcome of over two years of intense research and development by R3 and its members and meets the highest standards of the financial services industry yet is applicable to any commercial scenario. It records, manages and executes institutions’ financial agreements in perfect synchrony with their peers, creating a world of frictionless commerce.

About R3 Professional Services
R3 Professional Services helps customers build new business models on Corda via the creation of new Corda applications (CorDapps).  We help customers design, develop and deploy Corda based solutions and Corda business networks.

Role of Technical Account Manager
Technical Account Managers (TAMs) provide personalised support, deepen relationships with key enterprise customers, and ensure customers get the best from Corda Enterprise software.  As a Technical Account Manager, you will tailor support for each customer environment, facilitate cooperation with their other partners, and advocate on their behalf.

Key Outcomes Of This Role

  • Happy customers, as measured by customer feedback / customer satisfaction
  • Better outcomes with Corda Enterprise software and products, as measured by the number of live Corda nodes and transaction volume
  • Deepen customer relationships, as measured by expanded joint commercial outcomes

Responsibilities

  • Research a customer’s use-cases, to translate customer business requirements into technical solutions
  • Advocate for product enhancements with Product Management & Engineering to help customer succeed
  • Present to technical executives and directors on the Corda platform strategy, concepts, and roadmap
  • Meet virtually or in-person with your customers to discuss the latest release of Corda, best practices in DLT, and migration to a new versions
  • Coordinate critical support issues and provide context and continuity across different teams that interface with your customers
  • Understand the short and long term business goals of your customers as they relate to R3 and Corda
  • Leverage the power of R3 to bring in experts from Professional Services, Sales, Product and our broader ecosystem to help drive better customer outcomes
  • Support customer team and R3 Sales team in the tracking of opportunities and proposals to further develop our joint business, and transition to execution 
  • Willing to travel as required

Competencies

  • Experience (8+ years) of consultative customer-facing role
  • Experience (4+ years) of supporting pre/post sales activity
  • Experience in managing customer relationships
  • Have a broad understanding of computer science and engineering, most likely obtained through a combination of academic study and related professional experience
  • Be well versed in software architecture and development with Java or Kotlin programming experience – Corda is developed as a JVM application and requires familiarity with Java as a baseline
  • Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
  • High level understanding of DLT / Blockchain technologies and benefits, including Corda, Hyperledger Fabric, Ethereum, Bitcoin etc.
  • Technical ability to learn Corda at a Consultant level and a Corda Certified Developer
  • Ability to solve technical problems and translate customer experience to actionable feedback for engineering

Benefits

  • Vibrant, centrally located offices (with snacks provided)
  • Private Medical & Dental (location dependent)
  • Retirement scheme & life insurance
  • Enhanced parental leave & family friendly policies
  • Competitive vacation allowance
  • Working from home & flexible working (as needed and agreed)
  • A competitive salary that reflects your experience and merit
  • Discretionary Equity Based Incentive Plan
  • Discretionary bonus (or commission based incentive plan)
  • Employee Referral Program

Our Values
Our values are our DNA.  They define what we stand for and guide how we work together internally and with our customers, partners, and shareholders. 

Customers First
The success of our customers is paramount. We build strong relationships and strive to create the best possible experience for them. 

Collaborative
We bring together all parts of the ecosystem and give our customers the tools and environment to work together to change their industries.  

Bold
We have the agility of a small company, but the confidence and ambition of the industry-defining titan we aspire to become.

Ownership
We demand excellence and take pride in our products and services.

Interested in joining our team?

Apply Now

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