Technical Writer

  • Dublin
  • Engineering
  • Full-time
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R3 is an enterprise blockchain software firm working with a broad ecosystem of more than 300 members and partners across multiple industries from both the private and public sectors to develop on Corda, our open-source blockchain platform, and Corda Enterprise, a commercial version for enterprise usage.
 
Our global team of over 190 professionals in 13 countries is supported by over 2,000 technology, financial, and legal experts drawn from our global member base.
 
Our Corda platform is already being used in industries from financial services to healthcare, shipping, insurance and more. It records, manages, executes institutions’ financial agreements in perfect synchrony with their peers, creating a world of frictionless commerce.
 
The technical writer will have oversight of the creation of documentation in a singular and consistent voice. They will ensure all our technical content is readily understood by our customers and users. This role is a key part of our quality process in developing great software. The core of this will be our online product documentation for both our open source and commercial offerings. This content will be tailored to separate audiences, primarily developers and IT Professionals. Additionally, the technical writer is responsible for our canonical training in the form of online training that is redelivered in various other formats.
 
As a clear communicator you’ll help us to deliver a consistent voice in our content that maintains our customers view of Corda as an elegant solution. As an advocate for your readers you’ll hold our engineering team to delivering quality content that you can use to convey complex ideas. As a brand champion you’ll also help us with a consistent representation of Corda in our external facing communications that target a technical audience.
You will not only be helping us to develop great quality content but have the opportunity to build your own brand. A great technical writer in this capacity will not only deliver structured content but deliver insightful content on our blog and other channels. We believe a great technical writer understands their audience, so we welcome the opportunity for you to meet with our customers and get your finger on the pulse of the industry. Blockchain is a hot topic and we welcome a quality voice representing R3 in the community.
 
Being results oriented you will help us to deliver quality content on time, in a predictable manner. You will be a part of our development process and hold the engineering team accountable for delivering the raw content you need to achieve success. Your focus on quality will be aided by creation of a consistent feedback loop from our users.

Responsibilities:

  • Write content that will help the thinking and approaches used by our developer and IT professional audiences
  • Develop documentation for Corda and Corda Enterprise
  • Contribute to the deployment and operations documentation for Corda and Corda Enterprise
  • Contribute to the localisation process for relevant documentation

Basic Qualifications:

  • Bachelor’s degree in English, Technical Writing or relevant technical field providing an advanced understanding of tasks and skills required to be an excellent Technical Writer
  • Demonstrated ability to write clearly and with grammatical accuracy
  • Excellent communications skills including, presenting, editing, and writing as well as accuracy and attention to detail
  • Experience interviewing experts such as software developers to elicit essential content
  • Experience using multiple authoring tools
  • Familiarity with software development process

Preferred Qualifications:

  • Prior experience with preparing graphic designs including diagrams and charts to illustrate material
  • A curious nature- Blockchain is a complex collection of technology, so this will give you the drive to understand it in detail and convey it simply to others
  • Development skills- familiarity with Java or other development languages
  • Experience developing or delivering training

 

How We’re Handling Covid-19

We are extremely grateful to continue to grow as a company during these unprecedented times. Our #1 priority is the health, safety, and wellbeing of our current and future R3’ers. We want to share with you what we’re doing and what you can expect throughout our interview and on-boarding processes.

Since March, most R3’ers have been working remotely, although we have opened some key office locations global, with limited capacity for those that cannot work from home or need to come into the office.

As you go through the virtual interview process with us, please don’t worry if children or pets make a guest appearance. We understand these things happen- it’s real life after all! If we are fortunate enough to welcome you to the team, we’ll get a laptop couriered to you and get you set up virtually on your first day.  We also provide you with a “Work From Home” allowance to enable you to purchase some equipment to be more comfortable and productive.

We Have And Will Continue To Take Steps To Ease Some Of The Burden For Our R3’ers

We understand that Work From Home (WFH) life can be challenging in many ways, so some of the additional support measures we have in place include;

  • New Starter WFH allowance (as mentioned above) to get you setup to work productively at home
  • Additional access to wellbeing resources (as well as the support provided as part of your Vitality Private Medical) including a year’s free subscription to the Headspace app and modules on our Lessonly training platform from MindGym (including Goal getting, Stress Busters and Virtual Work)
  • We also have additional health and wellbeing resources available on our wiki pages when you join.

R3 may process the personal data collected or identified as being imported in accordance with R3’s Recruitment Privacy. Read the policy here. In particular, R3 will use the personal data provided for the purposes of processing your application for the role you have applied for, to assess your suitability for the role as well as to enter into a contract with you if you are successfully brought onto the R3 team.

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