A team of expert software engineers based in London, New York and Singapore provide first-to third-line technical support to R3 customers for all of our product offerings. We use a follow-the-sun model and are available 24/5 to investigate and resolve issues.
We collaborate with the core engineering and technical operations teams at R3 to prioritize and develop root cause analysis (RCA) and quick resolutions. We also offer a suite of resources specifically for developers here on our Developer Portal.
Community Edition of Corda
Open source now comes with support
Users of the Community Edition of Corda (open source) are also eligible for Support Services. Learn more about our scope of support services by visiting here.
Maintenance and Support Services Handbook
R3 has developed a comprehensive handbook which contains information on the maintenance and support services provided in connection with the software products licensed by our customers.