A team of expert software engineers based in London, New York, and Singapore provide first to third line technical support for Corda Enterprise, Corda Network, Corda Enterprise Network Manager, as well as Token SDK and Accounts SDK. We use a follow-the-sun model and are available 24/5 during the work week to troubleshoot technical issues.
The team’s role is to work with our customers to investigate and resolve issues arising on any of our platform offerings. We also collaborate with the core engineering and technical operations teams at R3 to prioritize and develop root cause analysis (RCA) and quick resolutions.
All customers can also access a dedicated support portal where users can raise tickets directly into the Support Engineering team’s queue.